Generative AI Chatbots & Voice Assistants – Use Cases
We built a cloud-native SaaS application capable of scaling seamlessly to 1M+ active users. The platform featured secure APIs, subscription billing, and real-time analytics.
We deployed a multilingual AI chatbot that helped customers with product search, personalized recommendations, and order tracking. This reduced cart abandonment and drove 15% higher conversion rates. The bot handled 80% of routine queries without human involvement, cutting support costs significantly.
A voice-enabled AI assistant was integrated into hospital call centers to triage patient inquiries (symptoms, appointment booking, follow-ups). It reduced call center workload by 40%, enabled 24/7 availability, and improved patient satisfaction scores by 25%.
We designed a secure banking chatbot capable of handling account queries, credit card disputes, and loan FAQs. With conversational AI, average query resolution time dropped by 60%, and first-contact resolution improved drastically. Customers reported higher satisfaction scores (CSAT +22%).
A GenAI-powered knowledge bot was created for a global enterprise to answer employee questions across HR, IT, and operations. By connecting to internal documentation, the bot reduced dependency on service desks, saving employees 2–3 hours per week and boosting productivity by 18%.
