Case Study · AI Agents & Automation
Scaling Candidate Outreach with an AI Voice Agent Platform
A multi-tenant AI voice agent platform that runs natural, configurable screening calls at scale, handling many roles and clients at once.
The challenge
A recruitment business screening high volumes of candidates found outbound phone screening was its biggest bottleneck. Recruiters spent hours a day on repetitive calls, tracked by hand who had been reached, and wrote screening questions from scratch for every role. In peak hiring periods, candidates were missed simply because there weren't enough hours to call them all.
- Reach large candidate lists quickly without growing the calling team.
- Run several differently configured campaigns at once, for different roles, questions and clients.
- Respect time zones and reasonable calling hours automatically.
- Keep conversations natural, so candidates don't feel they're listening to a script.
The solution
- Campaign builder: screening flows are configured per role or client without rebuilding the system, so new campaigns go live in hours rather than weeks.
- Natural conversation: candidates answer in their own words and the agent adapts its follow-up questions.
- Multi-tenant campaigns: many clients and campaigns run on shared infrastructure, with each client's data and configuration kept isolated.
- Smart scheduling: calling-hour windows, time-zone-aware dialling and automatic retries for missed calls.
- Structured outputs: every call is summarised in a consistent format, so recruiters act on results instead of listening back to recordings.
Beyond recruitment
Because the platform is built around configurable campaigns, the same engine can run sales lead qualification, appointment reminders, post-service feedback calls, event RSVPs and customer re-engagement. Only the script changes.
What recruiters and clients noticed
Technology
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